Global IT Local Engineer

The Role

At Imperial Brands, we’re not just embracing change — we’re driving it. As a dynamic, inclusive, and forward-thinking global FMCG business, we’re powered by the passion and expertise of over 25,000 employees across the world. Together, we’re transforming our industry and redefining what’s possible.

We’re now looking for a Global IT Local Engineer to join our high-performing Global IT team. In this pivotal role, you’ll be the go-to expert for supporting critical IT infrastructure — from client hardware and software to servers, networks, and everything in between — across your region and occasionally beyond. You’ll collaborate with colleagues and partners across the business to deliver seamless service, drive continuous improvement, and ensure our people have the tools they need to thrive.

Principle Accountabilities

• You’ll be the go-to expert for all local IT infrastructure, ensuring everything from laptops to network devices is performing at its best to support our people.
• Maintain accurate, up-to-date records of all hardware and software assets in your region, helping us stay agile, compliant, and ready for what’s next.
• Drive the successful rollout of system replacements and upgrades, making sure our technology evolves in line with our global ambitions.
• Collaborate with regional teams to ensure robust IT continuity plans.
• Implement non-standard systems that meet local needs while aligning with global standards.
• Support and lead on exciting IT projects, from infrastructure changes to new service deployments, ensuring every change delivers real value.

Skills and Experience Required

• Gain experience working in a similar role within a large, global matrix environment.
• Experience working in structured service delivery environment, using service desk tools and ITIL principles to deliver consistently high standards.
• Demonstrable experience in desktop application delivery, client/server solutions, and core Microsoft technologies.
• Excellent problem-solving skills, you’re confident diagnosing and resolving user challenges with speed and precision.
• A collaborative approach and excellent stakeholder management skills, you collaborate confidently with stakeholders to deliver solutions to a range of needs.
• Detail-driven and compliance-aware, with a good understanding of structure, safety, and local regulations.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including a great pension scheme, generous holiday entitlement and hybrid/flexible working opportunities as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual

orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at resourcing@uk.imptob.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.