People and Culture Technology Analyst

The role

Imperial Brands have a new exciting opportunity to come and join our Global People and Culture Technology Team at our Bristol Headquarters. 

The People and Culture Technology Analyst is a key member of the Global People and Culture Technology team and will report to the Workday Platform Lead.

You will provide global support on the HR Technology landscape to the business across the Workday and ServiceNow platforms. This will include:

• Using a case management tool, (Service Now) to triage and respond to user support queries
• Investigate and resolve system issues and manage case workload between the team.
• Training end users to ensure the optimal use of the system
• Maintenance of global business processes in across the HR Technology landscape
• Managing the ServiceNow Demand for P&C into the delivery team

If you are looking to grow your career further within a inclusive, innovative global FMCG business supported by 25,000 employees then this is the role for you! 

Please note this role is based at our Bristol head quarters where we work on a hybrid basis of 2 days per week in the office. 

Principle Accountabilities

• Provide technology services to employees, raised through cases which are generated via the Service Now case management system.
• Managing P&C Operation market lead relationships including supporting additional Projects within the wider P&C Technology team
• Adhering to query SLAs and daily / weekly targets for query handling
• Liaise with the wider technology team to investigate issues and queries; including running reports and using purpose-built dashboards to monitor case / query volumes
• Provide technology support on complex HR cases in the hire to retire employee life cycle
• Support change activities to ensure business adoption and effective user training

Skills and Experience Required

• Experience with using Workday and ServiceNow platform
• Experience of working with multi support teams in various locations
• Proven experience in Operational IT roles
• Ability to manage key relationships with internal and External IT stakeholders
• Proven knowledge of HR business processes
• Must have strong communication and presentation skills

What we offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including a company car, great pension scheme, generous holiday entitlement, as well inspiring places to work and collaborate with purpose.

Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.