Logistics & Customer Service Manager CEE (Hybrid)

The Role

Are you ready to take on a dynamic, high-impact role in logistics and customer service across Central & Eastern Europe?

As the Logistics & Customer Service Manager, you will be at the heart of our logistics operations and customer service efforts in CEE markets. You will manage relationships with logistics service providers, ensure regulatory compliance, and lead a team of logistics and customer service professionals. Your main responsibilities will include coordinating daily shipments, managing inventory levels, and resolving logistical issues promptly in our cluster.

In this role, you will work closely with logistics service providers to maintain smooth operations and ensure compliance with all regulations. You will travel up to 30% of the time to key markets, fostering strong relationships with local teams and service providers. If you thrive in a fast-paced environment, enjoy tackling logistical challenges, and want to contribute to a dynamic global supply chain team, we want to hear from you.

Principle Accountabilities

• Oversee secondary logistics operations, ensuring efficient distribution, stock management, and collaboration with logistics service providers
• Maintain full compliance with tax regulations, track & trace requirements, excise duties, and customs procedures across multiple markets
• Manage a logistics budget, driving cost optimisation and overseeing contract negotiations
• Ensure high customer service levels by optimising order fulfilment, managing returns, and resolving logistics-related complaints
• Lead and develop a team of logistics managers and customer service professionals across multiple markets
• Drive process improvements and contribute to the ongoing transformation of the Global Supply Chain strategy

Skills and Experience Required

• Strong experience in logistics leadership within FMCG, manufacturing, or a third-party logistics environment
• Proven track record of managing multi-location teams and developing high-performing professionals
• Experience in budget management and cost control, including contract negotiations
• Fluency in English is essential, any other language will be advantageous
• Knowledge of compliance requirements, including excise tax, customs regulations, and track & trace legislation
• Strong stakeholder management skills, with the ability to collaborate across functions including market managers, finance, procurement, and external logistics providers

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.