Global IT London Local Engineer

THE ROLE

As a Global IT Local Engineer, you’ll be at the heart of ensuring seamless, round-the-clock support for all in-scope IT infrastructure. From client hardware, software, and printers to telephony, servers, network devices, and peripherals, you’ll be the go-to expert within your geographical area (typically a country, with occasional assignments beyond).

Your mission? Deliver exceptional IT support that keeps the business running smoothly. Partnering with colleagues, support teams, and key stakeholders, you’ll ensure systems are optimized, service levels are met, and customer satisfaction remains high.

Guided by Global IT policies, processes, and procedures, you’ll have the opportunity to drive service improvements, solve challenges, and leave a lasting impact. This is more than a support role – it’s your chance to shape IT excellence across the organization. This role offers the right candidate a chance to grow their career, make a meaningful impact, and be part of an inclusive, innovative global FMCG company, supported by 25,000 employees worldwide

PRINCIPAL ACCOUNTABILITIES

• Support all IT infrastructure, including client hardware, software, printers, telephony, peripherals, servers, and network devices within the geographical area.
• Ensure the CMDB/local asset management system is up-to-date with detailed records of all deployed systems in the assigned area.
• Successfully manage local system replacements or upgrades to maintain operational efficiency.
• Maintain and test the local IT business continuity plan in collaboration with the local/regional BCP team.
• Assist in project activities, such as deploying new services, systems, hardware, applications, upgrades, and IT infrastructure changes (e.g., cabling).
• Manage and assist in audit and compliance activities to meet required standards.

SKILLS AND EXPIERENCE REQUIRED

• Experience resolving user-based IT/Telephony hardware and software issues and incidents effectively.
• Proficiency with core Microsoft technologies to support desktop and infrastructure needs.
• Worked in a service delivery environment using service desk application tools and adhering to best practices.
• Ability to deliver and manage client/server solutions, including defining local requirements and delivering approved solutions.
• Experience supporting IP and exchange-based telephony/fax services for seamless communication.
• Knowledge of infrastructure patching and managing cabinets to maintain system integrity.

WHAT WE OFFER

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary and many extras including a great pension scheme, and generous holiday entitlement. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

NEXT STEPS

Interested applicants should apply with their CV highlighting their suitability for the role.

EVERYONE BELONGS

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at resourcing@uk.imptob.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

ABOUT IMPERIAL BRANDS

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.