Junior Export Operations Coordinator

The Role

Imperial Brands is seeking a dynamic and detail-oriented Export Order Coordinator to join our team. This role is pivotal in ensuring the seamless delivery of our products to cross-border and third-party customers/distributors. If you are passionate about logistics, customer service, and thrive in a fast-paced environment, we want to hear from you!

Join us and become a part of an inclusive, innovative global FMCG business supported by 25,000 employees.

Principle Accountabilities

• Coordinate all aspects of order management to meet customer expectations and ensure continuous market supply.
• Stay informed about phase-in/phase-out planning and ensure correct reflection in order management. Take action in case of deviations impacting market/customer supply.
• Handle all sales order processes including entry, confirmation, communication, and monitoring. Align and clarify order-related questions with DRP/customer.
• Coordinate with market/customer/Dispatch Locations/factories, and transport providers. Release orders/deliveries and monitor credit thresholds.
• Prepare and share required export documents, ensuring compliance with internal and external policies, laws, and regulations. Coordinate and monitor inspections where necessary.
• Handle returns, missing stock, damages, and theft. Manage master data for products, prices, new customers, and new flows.

Skills and Experience Required

• Proven experience in logistics and customer service.
• Strong skills in logistics and transport management.
• Proactive, anticipatory, and communicative with an organized approach.
• Good SAP ITP skills and expertise in customs and financial flows under an invoice.
• Solid understanding of business processes and supply chain principles and practices.
• Fluent in English.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.

Everyone Belongs