CRM Business Intelligence Coordinator

The Role

Principle Accountabilities

• Administer, update, maintain and further develop existing CRM and BI systems, collaborating closely with offshore technical colleagues.
• Provide guidance and support to users on the correct and effective use of the Salesforce CRM platform.
• Support internal stakeholders in accurately using the BI system to inform decision‑making.
• Conduct data mining to ensure the continual alignment, integrity and consistency of company data.
• Propose improvements to enhance data analysis, visualisation and reporting processes.
• Prepare and manage reports, dashboards and KPIs to support data integration, analysis and ad hoc performance evaluation of Trade & Sales initiatives.

Skills and Experience Required

• Previous experience working in Business Intelligence and CRM administration.
• Advanced proficiency in Microsoft Office applications.
• Strong knowledge of VBA and the creation of macros.
• Understanding of CRM and Business Intelligence system architectures.
• Familiarity with Power BI, which is considered an advantage.
• Fluent in English, both spoken and written.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.

Everyone Belongs