Service Management Intern (for Finance)

The Role

An inclusive, innovative global FMCG business supported by 25,000 employees, Imperial Brands, is looking for a Service Management Intern. 

This internship offers a unique opportunity to gain hands-on experience in service performance and reporting within the finance function. You will support the team in monitoring service delivery, collecting and analysing data, and contributing to continuous improvement initiatives. The role is ideal for someone eager to learn about performance management, customer satisfaction, and reporting in a corporate environment.

Internship contract for 6 months with the possibility of extension.

Principle Accountabilities

• Reporting & Data Analysis
  • Assist in collecting and consolidating data from various sources.
  • Support the preparation of regular performance reports and dashboards.
  • Help analyse trends and identify areas for improvement in service delivery.
• Customer Satisfaction & Feedback
  • Help analyse survey results and prepare summary presentations.
  • Identify recurring feedback and escalate potential issues to the team.
• Stakeholder Collaboration
  • Follow up with internal stakeholders and managers to gather updates on service performance.
  • Assist in documenting service management processes.
  • Help maintain action logs and track progress on follow-ups.

Skills and Experience Required

• Good organizational skills, strong attention to details, analytical and problem-solving skills.

• Good English language skills – written and verbal.

• Microsoft Office abilities (Word, Excel, Outlook, PowerPoint).

• Willingness to learn.

• Ability to work independently and as part of a team.

• Eagerness to learn and high motivated

What We Offer

Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.