HR Service Delivery Lead

The Role

Are you ready to lead, coach, and guide a dynamic team of professional advisors? Join us as the HR Service Delivery Team Lead for UK&I and make a significant impact on our employee lifecycle support!

Join us today and be a part of our inclusive, innovative global FMCG business supported by 25,000 employees. Apply now to lead our HR Service Delivery team to new heights!

Principle Accountabilities

• People Management: Oversee recruitment, onboarding, training, development, performance, and welfare of the Advisors team.
• Technical Development: Enhance the team's technical capabilities for local SME support.
• Service Reporting: Monitor and report on service levels, initiating remedial actions or training as needed.
• Customer Relationship: Build and maintain excellent working relationships with varied HR and business stakeholders.
• Process Integrity: Ensure adherence to global and local processes, coordinating end-user training and maintaining documentation.
• Continuous Improvement: Drive efficiencies and improvements through change control processes and project management.

Skills and Experience Required

• Experience in P&C Operations Team Management, including recruitment, onboarding, employee relations, performance management, and HR administration.
• Team Leadership: Proven experience in managing and developing teams, providing coaching, feedback, and support.
• Data Management: Proficiency in HR data management, ensuring accuracy and integrity of HR information.
• Process Optimization: Skilled in identifying inefficiencies and streamlining HR processes.
• Customer Service: Strong focus on delivering high-quality customer service to internal and external stakeholders.
• Analytical Skills: Ability to analyse HR metrics and data trends, making data-driven decisions to inform HR strategies.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.

Everyone Belongs