Territory Manager Organised - Auckland

The Role

The Organised Territory Manager (TM) is Imperial Brands' key contact for retail customers, driving strategies to increase volume, market share, and profit.

The TM focuses on key segments (grocery, petrol, convenience) to generate demand through retailer engagement and product education, meeting individual and team goals while setting best practice standards.

They manage relationships, ensure compliance with trading terms, and identify growth opportunities within existing accounts. The TM oversees order management and reporting to ensure product availability, visibility, and optimal performance.

Externally, the TM uses market knowledge to build strong retailer relationships, while collaborating internally to ensure efficient processes and exceptional in-store execution aligned with company KPIs. Role reports to Area Sales Manager and is Auckland, New Zealand based. An inclusive, innovative global FMCG business supported by 25,000 employees.

Principle Accountabilities

• Build strong retailer relationships, communicate objectives, and secure buy-in to drive growth and product placement.

• Ensure compliance with distribution, planograms, stock freshness, and core product availability, while resolving issues quickly.

• Leverage store data, shopper insights, and competitor activity to drive sales, support growth proposals, and inform internal teams.

• Consistently achieve sales targets, execute call steps, and align Imperial’s portfolio with retail strategies to maximize profitability.

• Ensure compliance with health and safety regulations, participate in training, and contribute to cross-functional projects.

Skills and Experience Required

• Direct selling experience, preferably within FMCG and organised retail accounts (e.g., grocery, petrol, convenience).

• Strong ability to build and maintain commercial relationships with retailers and internal stakeholders, ensuring smooth execution of trading terms and strategic initiatives.

• Proven track record in managing and validating customer orders accurately and on time.

• Solid understanding of organised retail customer needs, operational frameworks, and buying principles, beyond the Tobacco category.

• Proficient in commercial negotiation, data analysis, and delivering impactful presentations, with the ability to close sales and achieve profitable outcomes.

What We Offer

An inspiring place to work and a collaborative work environment. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

• Competitive salary package and benefits.
• A supportive and collaborative team culture.
• Hybrid/flexible working opportunities and travel opportunities.
• Opportunity to work in a challenging and dynamic environment.
• Four weeks annual leave.

Everyone Belongs

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.