Customer Sales Team Leader
Office Based Wellington, Wellington Region, New Zealand
Customer Sales Team Leader
- ANZ00186
- Office Based Wellington, Wellington Region, New Zealand
- Perm permanent
- Sales
The Role
As the Customer Sales Team Leader, based in our Petone, Wellington office, this permanent full-time role is accountable for leading the Customer Sales team and driving sales performance, customer sales engagement, and operational sales excellence. The role provides leadership, coaching, and performance management to ensure service standards, compliance requirements, and business objectives are consistently achieved. Report to the Sales and Trade Marketing Analyst.
As the key owner of customer sales operations, the Customer Sales Team Leader builds team capability, strengthens customer relationships, identifies sales growth opportunities, and drives continuous sales improvement initiatives that support sustainable business outcomes. This is a hands-on role requiring a willingness to actively engage with customers over the phone, support complex sales enquiries, influence purchasing decisions, negotiate sales outcomes, and drive sales growth through proactive customer sales engagement and effective account management. Work in an inclusive, innovative global FMCG business.
Principle Accountabilities
- Lead sales, coach, and develop a high-performing Customer Sales team, managing performance, capability, engagement, and alignment to business objectives.
- Drive sales performance and customer outcomes through proactive order management, upselling, range optimisation, promotional execution, and customer engagement.
- Ensure operational sales excellence through accurate order processing, workforce planning, compliance, reporting, and adherence to service standards and KPIs.
- Build and maintain strong sales relationships with customers, sales teams, logistics providers, suppliers, and internal stakeholders to support business objectives.
- Monitor product availability for sales, coordinate delivery and logistics activities, and support successful execution of launches, promotions, and peak trading periods.
- Identify and implement continuous improvement and business growth opportunities that enhance customer experience, operational efficiency, and commercial performance.
Skills and Experience Required
- 3–5 years’ experience in sales, call centre, customer service, or a contact centre environment, with a strong focus on customer outcomes.
- Organised detail-oriented, with the ability to manage priorities and maintain accuracy in a fast-paced environment.
- Problem-solving ability and communication skills, with the ability to understand customer needs and deliver practical solutions.
- Sales accountability, ownership, and a commitment to consistently delivering exceptional service; FMCG experience is highly regarded.
What We Offer
You'll be rewarded with a competitive salary, KiwiSaver, bonus opportunity, and a range of additional benefits, while working for a purpose-driven organisation that values innovation, collaboration and creates a safe place to work. At Imperial Brands, you'll have the opportunity to develop your career, contribute meaningfully, and help shape our journey towards a healthier future.
Our New Zealand team is collaborative, high-performing, and genuinely supportive. We value diverse strengths, work together to achieve great outcomes, and foster a culture that balances strong execution with continuous improvement and innovation. With a 91% employee engagement score, our people enjoy being part of a connected and successful team. If you're looking for a role where you can make an impact and enjoy the journey along the way, we'd love to hear from you.
Applicants must have full New Zealand working rights to be considered for this position.
About Us
We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.
Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.
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L'année où Imperial a été fondée par le
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entreprises
25 000
Employés impériaux dans le monde
120
Nombre de marchés dans le monde sur lesquels nos produits sont vendus