Quality Manager - Oral Nicotine Delivery

The Role

As the Oral Nicotine Delivery (OND) Quality Manager you will be responsible for designing and managing the OND Product Quality Framework (PQF), ensuring it meets current and future business needs while supporting product development, manufacturing, and distribution. The role oversees the implementation of the NGP Quality Management System (QMS) across all OND manufacturing sites, ensuring consistent quality compliance. It defines key product attributes, develops quality measures, and maintains documentation for training and operational use. Additionally, the role manages quality incidents, analyzes trends, and drives improvement initiatives by validating corrective actions and sharing insights across relevant teams. Expertise in quality management, regulatory compliance (e.g., EUTPD, FDA), and manufacturing processes within the OND sector is required. 

Join an inclusive, innovative global FMCG business supported by 25,000 employees.

Principle Accountabilities

• Lead the design, evolution, and maintenance of the Product Quality Framework (PQF) for OND, ensuring it meets strategic, regulatory, and operational requirements across the product lifecycle—through risk-based quality criteria, cross-functional collaboration, and alignment with global standards (e.g. FDA, EUTPD, ISO, GMP).
• Accountable to implement the NGP Quality Management system (QMS) in manufacturing sites.
• Embedding and training: Act as the second line of defence relating to the embedment of the NGP QMS for the factories of Imperial Brands OND products (including contract manufacturers). Liaise with NGP Operations and factory Quality Managers across Imperial Brands & contract manufacturers to support on identification of training needs.
• Manage escalated OND quality incidents and non-conformities, ensuring transparent documentation, data-driven analysis, and effective resolution through root cause investigations, CAPAs, and cross-site learning.
• Manage OND consumer complaint analysis by ensuring monthly monitoring of complaint and sell out data, performing trend analysis, initiating appropriate actions to react on trends and communicate critical trends to senior stakeholders within the business
• Manage team resources and capabilities to meet business requirements and strategic goals through capability reviews, people development, succession planning and people’s engagement.

Skills and Experience Required

• Educational Background: Master’s degree in (applied) sciences or equivalent professional experience.
• Quality & Manufacturing Expertise: Strong knowledge of quality management systems, manufacturing processes, and quality control tools and techniques.
• Analytical & Technical Skills: Excellent analytical and statistical skills with the ability to interpret data, identify gaps, and apply insights practically.
• Communication & Collaboration: Strong communicator across all organizational levels with intercultural awareness and a proactive, team-oriented mindset.
• Language & Digital Proficiency: Fluent in English (written and verbal) with advanced MS Office skills.
• Work Ethic: Able to perform under pressure, manage multiple priorities, and drive continuous improvement.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.