Master Data Team Manager

The Role

Step into a pivotal leadership role where data truly drives the organisation forward. As a Master Data Team Manager at Imperial Brands, an inclusive, innovative global FMCG business supported by 25,000 employees, you’ll guide a talented team of data specialists, championing high‑quality data management and ensuring every request is handled with precision and speed.

If you’re energised by building strong teams, elevating data standards, and shaping how information powers decisions, this role puts you right at the heart of it.

Principle Accountabilities

• Drive operational excellence by overseeing daily Master Data Operations, ensuring accurate and efficient request processing, effective queue management, prioritisation of critical tasks, and adherence to SLAs, quality standards, and operational controls.

• Lead a high‑performing team by building, motivating, and developing Master Data specialists through coaching, mentoring, regular feedback, performance reviews, and thoughtful capacity and workload management.

• Strengthen stakeholder partnerships by serving as the primary operational contact, providing clear communication on performance and priorities, managing escalations, and translating stakeholder needs into actionable operational plans.

• Champion continuous improvement by assessing performance, identifying optimisation opportunities, driving root‑cause analysis, and implementing corrective and preventive actions to enhance processes, tools, and service quality.

• Support transformation initiatives by contributing operational expertise to MDM transformation efforts, shaping process and service design, and ensuring alignment with data standards, policies, and governance frameworks.

• Ensure organisational agility by preparing the team to adapt to evolving business requirements, organisational changes, and governance needs while maintaining high service quality and resource efficiency.

Skills and Experience Required

• Experience in managing a team of 5-15 members,
• Attention to detail and consistently delivering high-quality work,
• Ability to resolve complex issues by breaking down into manageable objects,
• Ability to present data and findings in a clear and concise way,
• Excellent verbal and written communication skills,
• Fluent in English.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.