Hosting Services Lead

The Role

As a Hosting Services Lead, you will be responsible for ensuring the reliability, stability, and performance of our local hosting infrastructure and data centre services. Leading a team of infrastructure specialists, you'll oversee the delivery of critical hosting platforms, including servers, storage, backup solutions, middleware, automation, and FinOps practices, ensuring services remain secure, resilient, and cost-effective.

This is an exciting leadership opportunity for someone who combines strong technical expertise with a passion for operational excellence and people development. Working closely with internal stakeholders, suppliers, and architecture teams, you'll drive infrastructure improvements, champion best practices, and ensure our hosting services continue to support the business today and into the future.

This role offers the right candidate the opportunity to grow their career, make a meaningful impact, and be part of an inclusive, innovative, global FMCG organization supported by 25,000 employees worldwide.

Principle Accountabilities

• Lead the delivery and operational stability of local hosting infrastructure, including data centres, servers, storage, backup solutions, and related platforms
• Oversee infrastructure projects, ensuring effective planning, implementation, capacity management, and continuous service improvement
• Ensure incident, problem, and change management processes are followed, delivering services in line with agreed Service Level Agreements (SLAs)
• Manage relationships with hosting and infrastructure suppliers, monitoring performance and driving service excellence
• Maintain high-quality technical documentation, operational standards, and infrastructure governance to support reliable service delivery
• Lead, coach, and develop a high-performing infrastructure team while fostering a culture of continuous improvement, collaboration, and operational excellence

Skills and Experience Required

• Proven experience leading enterprise hosting infrastructure or data centre operations within a complex IT environment
• Strong technical knowledge of servers, storage, backup technologies, middleware, infrastructure operations, and FinOps practices
• Experience managing incident, problem, and change management processes within SLA-driven environments
• Demonstrated ability to lead and develop technical teams while driving performance and continuous improvement
• Experience managing third-party vendors and infrastructure service providers to deliver high-quality operational outcomes
• Excellent stakeholder management, communication, and organisational skills, with the ability to balance strategic priorities and day-to-day operational delivery

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference. As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.