Export Operations Coordinator

The Role

Join a Global Leader in FMCG – Shape the Future of Export Operations

Imperial Brands, a dynamic and inclusive global FMCG company powered by 25,000 talented individuals, is looking for an Export Operations Coordinator to join our Warsaw team. This is a fantastic opportunity to be part of a forward-thinking organization where innovation, collaboration, and continuous improvement drive everything we do.

In this pivotal role, you’ll ensure the smooth and timely cross-border delivery of goods by managing the full order fulfillment cycle. From liaising with international clients and coordinating production schedules to overseeing logistics and ensuring compliance with export documentation, you’ll be at the heart of our global supply chain operations.

If you're passionate about logistics, thrive in a fast-paced environment, and want to make a real impact in a global business—this could be the perfect next step in your career.

Principle Accountabilities

• Market Coordination & Order Execution

  • Serve as key contact for defined markets, ensuring smooth order execution and continuous supply.
  • Monitor phase-in/phase-out plans and ensure accurate reflection in order management.
  • Take proactive actions to resolve deviations affecting market or customer supply.

• Customer Order Management

  • Handle all sales order processes: entry, confirmation, communication, and monitoring.
  • Align order details with DRP/customers and ensure timely updates on order status.

• Shipment & Logistics Coordination

  • Coordinate shipments with customers, DRP, dispatch locations, factories, and transport providers.
  • Release orders, monitor credit thresholds, and manage SAP flow (delivery note, PGI, invoice) and other logistic related tasks.
  • Collaborate to optimize transport units and logistics efficiency.

• Export Documentation & Compliance

  • Prepare and share export documents in line with internal policies and external regulations.
  • Ensure timely delivery of documents for customs clearance and coordinate inspections as needed.

• Exception Handling & Master Data Management

  • Manage exceptions such as returns, missing stock, damages, and theft.
  • Coordinate and maintain master data for products, pricing, customers, and logistics flows.

• Performance Monitoring & Continuous Improvement

  • Track KPIs and logistics complaints; lead improvement initiatives to enhance operational performance.

Skills and Experience Required

• Professional Experience:
  Solid background in logistics, customer service, and transport operations.

• System Knowledge:
  Proficient in SAP and familiar with managing financial flows related to invoicing.

• Regulatory Expertise:
  Good understanding of customs procedures and international trade regulations.

• Language Skills:
  Fluent in English (fluency in French would a benefit).

• Core Competencies:
  Strong customer orientation, proactive mindset, ability to anticipate needs, and excellent communication skills; organisational skills, analytical thinking, autonomy, and reliability.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.

Everyone Belongs