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Senior Infrastructure Operations Engineer

Bristol, England, United Kingdom

Senior Infrastructure Operations Engineer

  • NE02050
  • Bristol, England, United Kingdom

About us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

Senior Infrastructure Operations Engineer
Initial 3 month contract
Competitive Day rate

We are looking for an experienced Infrastructure Operations Engineer to support our Global IT Transformation Programme. The role will involve working closely with the Global Stakeholders and teams across the programme and will be pivotal in ensure the successful delivery of the Transformation Programme. The Senior Infrastructure Engineer reports to the Hosting Service Owner within Infrastructure Operations Team. Working with the Hosting Service Owner, the role is responsible for the design, implementation and operations management of the Identity, Infrastructure and Cloud platforms that enable key business services to Imperial Brands.

Key accountabilities

The Senior Infrastructure Operations Engineer is responsible for:

  • Ensuring that server Infrastructure and services meet the businesses internal and external service level agreements
  • Providing technical roadmaps for all aspects of Imperial Brands Hosting Infrastructure
  • Analysing current Infrastructure usage and preventing technical debt.
  • Managing group incidents and tickets
  • Proactively raising, planning, coordinating and executing change management activities
  • Acting as the escalation point for incidents and service requests not resolved in the Tier 1 and 2  organisations
  • Maintaining professional relationships with Tier 4 OE Support and suppliers
  • Be conversant in ITIL, COBIT, Agile & Togaf processes
  • Own and generate Global Technical Standards

Skills & experience

  • Demonstrable, strong experience in IT Operations
  • Active Directory administration within complex forests
  • Windows Server operating systems
  • Windows Server Roles and Features including DHCP, RADIUS, File Services
  • Azure networking, security and deployments
  • Server scripting and automation tools such as PowerShell and DSC
  • Ability to manage key relationships with internal and External IT stakeholders.
  • Excellent analytical and problem-solving abilities to identify and fix risks.
  • Working within multi-national companies
  • Experience of cloud migrations
  • Worked within tier 1 and 2 support roles
  • Hybrid cloud solutions

Personal Abilities

  • Able to deal with ambiguity
  • Able to work with all levels of business stakeholders
  • Can translate business outcomes into technical requirements
  • Manage relationships with suppliers
  • Ownership of problems

What we offer

Imperial Brands offers a competitive day rate and onsite parking

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role. 

Apply Now

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The year Imperial was founded through the
coming together of 13 UK family-run


Imperial employees worldwide


Number of markets worldwide in which our products are sold