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People & Culture Operations Advisor

Bristol, England, United Kingdom

People & Culture Operations Advisor

  • NE03118
  • Bristol, England, United Kingdom

About us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

Please note: This role is a 6 month fixed term contract position

The P&C Operations Advisor will be administering HR transactions, working closely with business partners in a region, servicing key business stakeholders (in more than one location).  As a key member of the team, the primary responsibility will be to administer a high quality and consistent service to Business Partners (P&C business partners), People Managers, Employees, Payroll and third parties in an efficient, timely and customer focused way.

The P&C Operations Advisor will use Imperial Brands’ HRIS (HR Information System) to enter and obtain information, as well as a CRM (Customer Relationship Management) tool to log and track their work to ensure adherence to service level standards and to monitor process efficiencies. 

Part of the role may involve reporting and analysing information from our systems.

Key accountabilities

  • Undertaking the full range hire to retire administration (job offer, job change, time off and benefit management administration, which includes the production of letters, providing information to 3rd parties & payroll, etc.) as outlined in the local and global work instructions and according to local and global policy.
  • Providing timely, accurate and responsive answers to questions from Employees, People Leaders and P&C Business Partners raised through ‘cases’ which are generated through the Customer Relationship Management (CRM) ticketing system.  Ensuring all cases (regardless of communication channel) are logged, categorised and updated through the CRM tool.
  • Supporting the processing according to the HR calendar of events such as salary review, bonus and performance management.
  • Ensuring adherence to the governance and security and protection of personal data during the processing activities and archiving of documents, according to the EU GDPR (Global Data Protection Regulations), if applicable.
  • Supporting the maintenance of existing process documentation to reflect any agreed changes for compliance and governance purposes.  Ensuring that version control is maintained and that any customer facing change is reflected in any user guides.
  • Supporting the maintenance of local policies to support legal changes and new ways of working and making these visible to the appropriate populations (all employees, People Leaders or P&C team), following the version control governance.
  • Provide continuous improvement ideas to highlight efficiencies to improve the effectiveness in the service.
  • Supporting UAT testing for upgrades and system changes as required.
  • Continuously learn and improve systems knowledge and skills.


Stakeholder Relationships :


  • Head Office P&C Team
  • All functions within the Head Office and UK&I Cluster (including Payroll, mobility, pensions/ benefits)
  • All employees within Head Office & UK&I Cluster (approx. 1100 employees)


  • 3rd party providers (background checks, systems, benefits)
  • 3rd party companies requesting information
  • Previous employees

Skills and experience required


  • Proven experience of working in a busy, fast-moving administration team, ideally in a HR environment.
  • Experience of handling high volumes of queries
  • Proven experience of using a HRIS or other complex management information system.
  • Working in a customer service environment
  • Excellent communication skills and attention to detail.
  • Fluent in English
  • A high level of integrity and respect for confidentiality
  • An advanced level of IT literacy, including Microsoft Office (especially Word and Excel


  • Experience of administering HR processes.
  • Experience of using a CRM ticket handling system.
  • HR Shared Services experience.
  • Experience of using and manipulating reports.
  • A working knowledge of local HR legislation
    • CIPD Foundation Level 3 or equivalent

What we offer

Imperial Brands offer a competitive package of salary, bonus scheme, pension, 50/50 hybrid working and 25 days holiday + bank holidays (with an additional 4 days on top to cover the Christmas period).

Next steps

Please note: This role is a 6 month fixed term contract position


Interested applicants should apply with their CV highlighting their suitability for the role. 

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The year Imperial was founded through the
coming together of 13 UK family-run


Imperial employees worldwide


Number of markets worldwide in which our products are sold