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IT Lead Engineer D-A-CH

Hamburg, Germany

IT Lead Engineer D-A-CH

  • DE00643
  • Hamburg, Germany

Reemtsma

Based in Hamburg, Reemtsma is the second largest tobacco company in Germany and an integral part of a truly international company, Imperial Brands. Our Sales and Marketing functions operate across eleven markets and our factory in Langenhagen, near Hannover, is an important production site, not just for the German market but for export too supporting the Imperial Group. With an expansive portfolio that includes internationally known brands such as Gauloises, West, Davidoff and JPS, we also play a key part in driving products that promote harm reduction, such as myblu and skruf.

As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo with the motivation to drive forward to shape our future. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

For our IT team, we are looking for a new IT Lead Engineer D-A-CH (m/f/d).

The role

The Lead Engineer is responsible for the 24x7 support of all IT infrastructure including client hardware, software, printers, telephony, peripherals, servers and network devices within the cluster. The role holder will act as the single point of contact for the management and staff within the assigned geography facing off to the local business as required. All activities should be done in accordance with Global IT policies, processes and procedures. By working with other parts of the business, and our key support partners, this role will ensure customer satisfaction and service levels are maintained and service improvements are identified and implemented effectively.

What are your major duties?

  • Support of all IT infrastructure including client hardware, software, printers, telephony, peripherals, servers and network devices within the cluster
  • Act as the single point of contact for the management and staff within the cluster
  • Ensure license management is in line with business needs and regulatory requirements
  • Ensure compliance with company policies and regulations
  • Lead or participate in local or international IT projects in the DACH Cluster in cooperation with relevant national and international stakeholders
  • Coordinating external service providers while taking internal guidelines into account
  • Ensure CMDB contains a detailed record of all systems deployed within the assigned geographical area and is up to date
  • Ensure local systems replacement/upgrade activity is successfully concluded
  • In conjunction with the local/regional BCP team, ensure that the local IT business continuity plan is current and tested
  • Deployment of non-standard local systems approved by the Global IT Technical Design Authority
  • Manage and/or assist in project activities regarding deployment (services, systems, hardware, applications, upgrades, additional automation) and any other change activities (IT infrastructure changes)
  • Organization and day to day management of the local engineering team within the cluster
  • People management activities in accordance with Imperial Brands agreed processes and procedures
  • Proactively improve service
  • Collaboration with other regions/engineer community/EUC service owner
  • MIM process linkage
  • Manage local queue/correct allocation grouping

Who are you?

  • You hold a degree ideally in Information Technology, Engineering or equivalent
  • You have experience of desktop application delivery into a managed infrastructure environment
  • Experience of identifying and resolving all user based IT/Telephony hardware and software issues and incidents
  • Experience of supporting IP and exchange based telephony/fax services
  • Worked in a service delivery environment using service desk application tools
  • Experience of application wrapping scripting and testing
  • Experience in delivering and managing client / server solutions.
  • Ability to work with business users in defining local requirements and delivering locally approved solutions
  • Experience of core Microsoft technologies
  • Experience in managing infrastructure patching cabinets
  • Worked within the practice and standards of a service delivery team
  • Experience of working in a customer facing organization – potentially in a VIP environment
  • Experience in developing relationships with internal departments and external 3rd parties
  • Has a working knowledge of local working practices, legal and safety regulations
  • Has experience in and understands the Global IT release management process
  • Delivery of change activity within a structured change environment
  • Knowledge of active directory environment
  • Experience of ITIL principles and working practices
  • People management experience
  • Fluent in German and English

What do we offer?

Reemtsma offers an independent full-time position with room for initiative within an international and dynamic organization. Our company culture is characterized by openness, drive and enthusiasm. We provide an attractive salary with various additional benefits.

About Imperial Brands

We’re a truly international company. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

Interested?

If you are interested in this vacancy, please send your CV and motivation letter by clicking on the “apply” button on the page.

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1901

The year Imperial was founded through the
coming together of 13 UK family-run
businesses

33,000

Imperial employees worldwide

160

Number of markets worldwide in which our products are sold