At Imperial Brands, we’re a truly international company driven by a strong challenger culture. We’re an inclusive, innovative and responsible FTSE30 FMCG business widely recognised on the global stage. We generate over £30bn revenue and employ over 30,000 like-minded achievers in markets worldwide. We’re driven by a common purpose: to create something better.
Alongside maximising our respected brands, we’re increasingly focused on developing a leading portfolio of next generation products with lower health risks than regular tobacco products, all underpinned by leading edge science, high-quality innovation and high standards of governance.
Our entrepreneurial spirit, ability to challenge the status quo and think on our feet along are our keys to success and that of the thousands of people who work here. Here You Can.
Incident, Problem & Major Incident Management Lead
9 month Contract, Full time
Competitive Salary + Benefits
Here at Imperial Brands we have a brand-new opportunity for an Incident, Problem & MIM Lead to join our Global IT organisation. Working closely with Global Service Control Manager and other Service owners across Service Delivery, you will be responsible for designing and implementing new, high quality processes and the strategic development of the Global Major Incident, Incident and Problem processes. Your focus will be ensuring new processes are set up for Major Incidents, Incidents and subsequent Problem management. These processes will need to be managed effectively, and implemented across a global 24x7 operation.
Skills & experience
What we offer
Imperial Brands offers a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period).
Interested applicants should apply with their CV highlighting their suitability for the role.
The year Imperial was founded through the
coming together of 13 UK family-run
Imperial employees worldwide
Number of markets worldwide in which our products are sold