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HR Technology Support Analyst

Bristol, England, United Kingdom

HR Technology Support Analyst

  • NE01941
  • Bristol, England, United Kingdom

About us

At Imperial Brands, we’re a truly international company driven by a strong challenger culture. We’re an inclusive, innovative and responsible FTSE30 FMCG business widely recognised on the global stage. We generate over £30bn revenue and employ over 30,000 like-minded achievers in markets worldwide. We’re driven by a common purpose: to create something better. 

Alongside maximising our respected brands, we’re increasingly focused on developing a leading portfolio of next generation products with lower health risks than regular tobacco products, all underpinned by leading edge science, high-quality innovation and high standards of governance. 

Our entrepreneurial spirit, ability to challenge the status quo and think on our feet along are our keys to success and that of the thousands of people who work here. Here You Can.

The role

HR Technology Support Analyst
Bristol (location flexible)
Permanent, full time
Competitive Salary + Benefits

Imperial Brands currently has an exciting opportunity for a HR Support Analyst to join our global HR Technology team on a permanent basis. This is an important role in which you will deal with technical HR queries relating to our HRIS (Workday) for our global workforce.

The HR Technology Analyst is a key member of the Global HR Technology team and will report to the HR Technology Lead.

Key accountabilities

  • Adhering to query SLAs and daily / weekly targets for query handling
  • Liaise with the wider technology team to investigate issues and queries
  • Provide technology support on complex HR cases in the hire to retire employee life cycle
  • Provide Tier 3 technology services to employees, raised through cases which are generated via the Service Now case management system
  • Support change activities to ensure business adoption and effective user training
  • Support additional Projects within the wider HR Technology team, while continuing to develop Workday skills
  • Run reports and use purpose built dashboards to monitor case / query volumes

Skills & experience

  • Experience in HR Technology systems, case / query resolution management, helpdesk functionality
  • Experience supporting systems in a Business As Usual environment
  • Experience managing and meeting SLAs/KPIs for business support
  • Experience working with Workday and / or Service Now is desirable but not mandatory as training will be provided

What we offer

Imperial Tobacco offers a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays).

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role. 

Apply Now

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The year Imperial was founded through the
coming together of 13 UK family-run


Imperial employees worldwide


Number of markets worldwide in which our products are sold