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Consumer Research Coordinator

Bristol, England, United Kingdom

Consumer Research Coordinator

  • NE02772
  • Bristol, England, United Kingdom

About us

We're a truly international company, forth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

The Consumer Research Coordinator has two main responsibilities:

  • The role is responsible for supporting the Consumer Research team with the effective management of all research projects the team undertakes, from commissioning to delivery, ensuring in particular alignment with Imperial Brands requirements and way-of-working.
  • The role is responsible for monitoring and reporting budget spends and resources allocation against business plans, bringing the CMI leadership team’s attention to critical discrepancies.
  • Key accountabilities

    • Supplier Relationship Management, including:
      • Purchase orders (raising, tracking, sharing), Goods Received and invoices (SRM, Basware)
      • Vendor setup and vendor records update (BPIS), annual contract renewals
      • Supplier licence to access IB project management platform (Planview)
    • Status reporting, including:
      • Financial status (SRM), department records
      • Team resource, PTO schedules (Workday)
      • Project pipeline (Planview)
      • Research repository usage statistics
    • Supporting cross-functional collaboration
      • Liaising with Legal team to effectively manage research material review / approval process
      • Liaising with Group Procurement to develop and manage MSA agreements with key suppliers
      • Liaising with Group Finance to coordinate Business Process Approval process (BAP)
      • Liaising with Group Finance to keep Budget Owner Approval process up to date (SRM)
      • Liaising with Group IT to develop automated status reporting solutions (PowerBI)
    • Consumer project management support as required (Planview)
    • Maintaining research repository, incl. ensuring all required deliverables are available (Sharepoint)
    • Supporting the communication and cascade of insights / consumer understanding across stakeholders; supporting the publication of newsletters
    • Coordinating department staff meetings including scheduling, keeping minutes, tracking follow ups, etc.
    • Support CMI team leads with travel planning and expense reporting (Concur)


    Key Deliverables

    • Project implementation and budget execution summary reported monthly
    • POs approved within 48 hours after initial request, payments processed according to IB terms
    • Vendor information updated with 1 week after initial request
    • Full research documentation shared within 1 week of project completion

     Key Relationships


    • CMI team
    • Legal, Finance, Procurement and IT teams


    • Research suppliers
    • Project management solutions vendors

    Skills & Experience


    • Strong project management and reporting skills
    • Strong written and verbal communication skills
    • Excellent MS Teams, PowerPoint, Excel and Word skills
    • Excellent English language skills
    • Punctual, flexible, agile, with great attention to details


    • Experience in consumer research environment
    • Working knowledge of SAP SRM, Planview, Workday, Concur, PowerBI, Sharepoint

    What we offer

    Imperial Brands offer a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays). and hybrid work.

    Next steps

    Interested applicants should apply with their CV highlighting their suitability for the role. 

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    The year Imperial was founded through the
    coming together of 13 UK family-run


    Imperial employees worldwide


    Number of markets worldwide in which our products are sold