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Scrum Master

Amsterdam, North Holland, Netherlands

Scrum Master

  • WE00569
  • Amsterdam, North Holland, Netherlands

About us

Fontem Ventures, a subsidiary of Imperial Brands plc, is a leader in vaping technology and owns e-vapour brand blu. Headquartered in Amsterdam, Netherlands, and with its research & development centre in Liverpool, UK, Fontem Ventures develops and commercialises vaping products under the blu brand. The rapid growth of vaping is a consumer-driven revolution, based on a whole range of different motivations, which is fundamentally changing social habits and lifestyles.



We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

The Agile / Scrum Manager sits in our global e-commerce platform. It forms part of the overall global technology team. Your role will involve building strong relationships with other functions and the wider business. You will be a critical member of the team, contributing to the success of the overall function. You are responsible for ensuring teams work well together, following agile practices and continuous improvement. A critical part of the job involves guiding the teams and organization on how to use Agile/Scrum practices and values to delight our consumers.

The purpose of the Scrum Manager is to act as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives. You are responsible to resolve backlog and team impediments with other teams to increase the effectiveness of the application of the delivery model in the organization.

Key accountabilities

  • Leading and coaching the teams in scrum adoption;
  • Ensuring the scrum team adheres to scrum theory, practices, and rules;
  • Guiding the team on how to get the most of self-organisation;
  • Assessing the scrum maturity of the team and organisation and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team;
  • Ensure deliverables are up to quality standards at the end of each sprint;
  • Removing or guiding the team to remove impediments by finding the right personnel to remove the blocks;
  • Work with the scrum team and the product owner to negotiate the minimum viable product for delivery;
  • Facilitating getting the work done without coercion, assigning, or dictating the work;
  • Facilitating discussion, decision making, and conflict resolution;
  • Assisting with internal and external communication, improving transparency, and radiating information on internal control practices.

Skills & experience

  • Must: first level Scrum Master certification (CSM, PSM I);
  • Desirable: second level Scrum Master certification (CSP, PSM II);
  • Demonstrated prior experience in project management and/or leading scrum teams as scrum master;
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency;
  • Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs);
  • Uses data to identify challenges and current progress (e.g. velocity charts);
  • Uses gamification to engage the team;
  • Problem-solving and conflict-resolution ability;
  • Observant and mindful of the team and wider company dynamics;
  • Knows how to coach even the most challenging team members;
  • Experience managing geographically distributed and culturally diverse work-groups;
  • Strong written and verbal communication skills;
  • Experience in running agile teams;
  • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.

What we offer

Imperial Brands offers a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays).

Next steps

Interested applicants should apply with their current CV highlighting their suitability for the role. 

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The year Imperial was founded through the
coming together of 13 UK family-run


Imperial employees worldwide


Number of markets worldwide in which our products are sold